Cancellation policy

Subscription policy

These Subscription Terms apply when you enroll in an automatically recurring Como Speziale syrup subscription through www.comospeziale.com. They supplement our Terms of Use, Shipping & Delivery Policy, Returns & Refunds Policy, and Privacy Policy.

1. Subscription Enrollment and Consent

When you enroll, the product, quantity, delivery frequency, recurring price or discount, shipping charges, taxes, and next scheduled charge date will be disclosed before you complete checkout. By affirmatively enrolling, you authorize Como Premium Brands, Inc. and its payment providers to charge your selected payment method automatically at the disclosed frequency until you cancel.

Your subscription continues automatically unless and until you cancel it. There is no minimum commitment, free trial, or prepaid term unless expressly stated when you enroll.

Subscriptions are intended for personal or household use unless we expressly agree otherwise. Businesses may purchase products through ordinary orders or contact us regarding our foodservice program.

2. Charges and Renewal

We will charge your payment method on or around each scheduled order date. The amount may include the then-current product price, subscription discount, shipping charges, and applicable taxes.

We will send a reminder email at least three calendar days before each scheduled recurring charge. The reminder will identify the expected charge date and amount and provide a way to manage or cancel the subscription.

Your financial institution may update payment-card information through an account updater service. If an available payment method cannot be charged, we may retry it according to the schedule communicated through Recharge or our payment provider. We will not ship the affected order unless payment succeeds. After unsuccessful retries, we may pause or cancel the subscription.

3. Managing a Subscription

You may use the Recharge customer portal to:

  • Skip or pause a delivery;
  • Reschedule an order;
  • Change an available delivery frequency;
  • Swap an eligible product;
  • Change an eligible quantity;
  • Update payment or delivery information; or
  • Cancel the subscription.

Available functions may depend on product availability and the options displayed in the portal.

Changes intended to affect the next order must be completed at least 24 hours before its scheduled charge. We cannot guarantee that a change submitted later will stop or alter an order already entering processing.

4. Cancellation

You may cancel at any time without a cancellation fee:

Online cancellation is available directly through the customer portal. An email cancellation is effective when we process it, so contact us sufficiently in advance of the next charge. To prevent the next scheduled order, complete cancellation at least 24 hours before the scheduled charge.

Cancellation stops future renewals but does not cancel, refund, or recall an order already processed. Processed orders remain subject to our Returns & Refunds Policy.

5. Pricing, Discounts, and Changes

Subscription pricing and discounts are those disclosed at enrollment and may change. Promotional codes do not combine with subscription discounts unless expressly stated.

We will provide at least 14 calendar days’ advance notice before a change to subscription pricing or another material subscription term takes effect. The notice will explain the change and how to cancel. Continuing the subscription after the stated effective date authorizes charges under the updated terms to the extent permitted by law.

You are responsible for applicable taxes and shipping charges disclosed before a charge. Nothing in these Subscription Terms limits any additional notice or consent right required by law.

6. Product Availability

If a subscribed product is temporarily unavailable, we may notify you and delay or skip the affected order. If a product is discontinued, we may cancel the affected subscription. We will not substitute a different flavor without your consent.

We will not charge for a skipped order. If an unavailable item was charged but cannot be fulfilled, we will refund it.

7. Returns and Refunds

Subscription orders are subject to our Returns & Refunds Policy. Cancelling a subscription by itself does not create a right to a refund for an order already processed.

8. Changes to the Program

We may modify, suspend, or discontinue the subscription program or particular subscription products. When required, we will provide advance notice and an opportunity to cancel. If we terminate a subscription after charging for an order we will not fulfill, we will refund that charge.

9. Contact

For subscription assistance, contact ciao@comospeziale.com.

Effective date: August 6, 2026
Last updated: August 6, 2026