Return Policy

We accept eligible returns requested within 14 calendar days after delivery. This Policy applies only to products purchased directly through www.comospeziale.com. Purchases from another retailer are subject to that retailer’s policies.

1. Return Eligibility

To qualify for a return:

• Syrups and other food products must be unopened, unused, in their original packaging, and have all safety and tamper seals intact;
• Merchandise must be unworn, unused, unwashed, and in its original condition and packaging;
• You must provide proof of purchase; and
• You must request authorization within 14 calendar days after delivery.

We may decline a return that does not satisfy these conditions, except where applicable law requires otherwise.

Gift cards, if offered, are final sale and not refundable or redeemable for cash except where required by law.

2. Requesting a Return

Before returning a product, email ciao@comospeziale.com with your order number and the products you wish to return. Do not send a return until we provide authorization and return instructions. Products sent without authorization may not be accepted.

3. Return Shipping

For a change-of-mind return, the customer is responsible for return shipping. Original shipping charges are not refundable.

If we authorize a return because a product was damaged, defective, or incorrect when delivered, we will cover the authorized return-shipping cost or advise that no return is required. Photographs of the product and shipping packaging may be required.

We do not charge a restocking fee. Shipping costs resulting from an inaccurate address, refused delivery, or an unauthorized return may be deducted from any refund, as permitted by law.

4. Refunds

After we receive and inspect an authorized return, we will notify you whether the refund is approved. Approved refunds will be initiated within 14 calendar days after receipt and inspection.

Unless you affirmatively select an available store-credit option, refunds will be issued to the original payment method. Your bank or payment provider may require additional time to post the refund. Original shipping charges are not refundable unless the return resulted from our error or applicable law requires otherwise.

If a gift recipient returns an eligible product with proof of purchase, we may provide store credit when that option is available. Otherwise, the refund will be issued to the original purchaser’s payment method.

5. Exchanges

We do not process direct exchanges. To obtain another product, return the eligible original product and place a new order.

6. Subscription Orders

Processed subscription orders are subject to this Policy. Cancelling a subscription does not cancel or refund an order that has already been processed. See our Subscription Terms for additional information.

7. Statutory Rights

This Policy does not limit any rights or remedies that cannot be waived under applicable law.

8. Contact

Questions and return requests may be sent to ciao@comospeziale.com.

Effective date: August 6, 2026
Last updated: August 6, 2026