Orders and Returns

This Shipping & Delivery Policy applies to orders placed through www.comospeziale.com. It forms part of our Terms of Use.

1. Where We Ship

We currently ship within all 50 U.S. states and, where carrier service is available, to U.S. territories, APO/FPO addresses, and post office boxes. We do not currently offer international shipping.

Available shipping services may vary by destination. Some carriers or services may not deliver to post office boxes, APO/FPO addresses, U.S. territories, Alaska, or Hawaii.

2. Processing and Delivery Estimates

Orders are generally processed within two business days, excluding weekends and holidays. Standard delivery generally takes an additional one to five business days after shipment.

All processing and delivery times are estimates, not guarantees. Delays may result from inventory availability, order volume, weather, carrier disruptions, address issues, holidays, security screening, or circumstances beyond our reasonable control.

3. Shipping Charges

Applicable shipping charges, if any, will be disclosed before you complete checkout. When we state that standard shipping is included in a product’s displayed price, additional charges may still apply to certain destinations, expedited services, returned packages, address errors, or reshipments, as disclosed at checkout or in this Policy.

4. Tracking

When available, we will send tracking information to the email address provided at checkout. Tracking information may take time to update after a shipping label is created.

5. Accurate Delivery Information

You are responsible for providing a complete and accurate delivery address. Orders generally cannot be changed after placement. If you contact ciao@comospeziale.com promptly, we may attempt to update an address before fulfillment, but we cannot guarantee that a change will be possible.

If an order is delayed, lost, returned, or delivered incorrectly because of inaccurate or incomplete information supplied by the customer, the customer may be responsible for resulting carrier charges and the cost of reshipment.

6. Returned or Refused Shipments

If a package is returned to us as undeliverable, unclaimed, or refused, we may:

• Reship it after receiving payment of applicable additional shipping and carrier charges; or
• Refund the eligible returned products, less nonrefundable shipping and carrier charges.

Any returned food product must remain unopened with all safety and tamper seals intact to qualify for a product refund, except where applicable law requires otherwise. We may waive charges or provide another resolution in our discretion, but doing so in one instance does not require us to do so in another.

7. Lost, Damaged, Incorrect, or Missing Orders

Contact ciao@comospeziale.com within 10 calendar days after delivery, or within 10 calendar days after the estimated delivery date if the package did not arrive. Include your order number and a description of the issue. For damaged or incorrect products, include clear photographs of the product and shipping packaging.

After reasonable verification:

• If a package is lost before confirmed delivery, we will replace the affected order or issue a refund;
• If a product arrives damaged, defective, or incorrect, we will provide an appropriate replacement or refund and cover any authorized return shipping; and
• If tracking shows delivery but the package cannot be located, we will reasonably assist with a carrier investigation and may provide a replacement or refund in our discretion.

For packages marked delivered, first check the delivery area, household members, building staff, and nearby locations, and contact the carrier where appropriate. To the extent permitted by law, risk of loss from theft or disappearance passes after confirmed delivery. Nothing in this Policy limits rights that cannot lawfully be limited.

8. Contact

Questions about shipping or delivery may be sent to ciao@comospeziale.com.

Effective date: August 6, 2026
Last updated: August 6, 2026