Privacy policy

Como Premium Brands, Inc. (“Como Premium Brands,” “we,” “us,” or “our”) operates www.comospeziale.com and offers products under the Como Speziale brand. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit our website, purchase our products, enroll in a subscription, communicate with us, participate in a promotion, or otherwise interact with us (collectively, the “Services”).

This Policy does not apply to a third-party website or service that maintains its own privacy policy.

1. Personal Information We Collect

Depending on how you interact with us, we may collect:

Information you provide

  • Contact information, such as name, email address, telephone number, billing address, and shipping address;
  • Order and transaction information, such as products purchased, order history, subscription selections, discounts, returns, and delivery information;
  • Payment information, which is generally collected and processed by Shopify and payment providers. We may receive payment status and limited payment details, such as card type and last four digits;
  • Account and subscription information, such as account credentials, saved preferences, delivery frequency, and subscription-management activity;
  • Marketing information, such as email preferences and participation in promotions or giveaways;
  • Communications, including customer-service requests, privacy requests, survey responses, and other messages; and
  • Reviews and submissions, including product reviews, ratings, photographs, and other content you choose to submit.
Information collected automatically

We and our technology partners may automatically collect:

  • Device type, browser, operating system, IP address, and approximate location derived from IP address;
  • Pages viewed, links clicked, searches, referring URLs, and dates and times of visits;
  • Shopping-cart activity, checkout activity, purchases, subscription events, and interactions with emails or advertisements;
  • Cookie identifiers, advertising identifiers, and similar online identifiers; and
  • Information about errors, performance, security, and suspected fraud.

We collect this information through cookies, pixels, tags, software development kits, local storage, server logs, and similar technologies.

Information from other sources

We may receive information from Shopify, Recharge, payment providers, delivery and fulfillment providers, advertising and analytics partners, review platforms, fraud-prevention providers, and other vendors supporting the Services.

2. How We Use Personal Information

We may use personal information to:

  • Process payments, fulfill and deliver orders, and administer returns and refunds;
  • Create and manage optional accounts and subscriptions;
  • Provide customer service and respond to communications;
  • Send transactional messages, subscription notices, and service updates;
  • Send marketing communications when you sign up or as otherwise permitted by law;
  • Personalize and improve the Services and understand how they are used;
  • Measure advertising, build audiences, and optimize marketing campaigns;
  • Administer discounts, reviews, promotions, sweepstakes, and giveaways;
  • Detect, investigate, and prevent fraud, security incidents, abuse, and unlawful activity;
  • Maintain records, enforce our agreements, and protect our rights and the rights of others;
  • Comply with legal, tax, accounting, regulatory, and reporting obligations; and
  • Carry out another purpose disclosed when information is collected or with your direction or consent.

We do not currently use customer personal information to train our own artificial-intelligence models.

3. How We Disclose Personal Information

We may disclose personal information to:

  • Commerce and subscription providers, including Shopify and Recharge;
  • Payment providers, banks, digital-wallet providers, and fraud-prevention services;
  • Fulfillment, shipping, and logistics providers, including Pacful and applicable carriers;
  • Technology and business vendors, such as hosting, security, customer support, email-delivery, review, analytics, and professional-service providers;
  • Advertising partners, including Meta, Google, TikTok, and X, which may receive online identifiers, browsing activity, and purchase or subscription events through pixels, tags, customer-list matching, or similar tools;
  • Government authorities and other parties, when reasonably necessary to comply with law, legal process, or lawful requests; protect safety, rights, and property; investigate fraud or security incidents; or enforce agreements; and
  • Parties to a business transaction, such as a potential or actual purchaser, investor, lender, adviser, successor, or other participant in a merger, financing, reorganization, bankruptcy, or sale of some or all of our business or assets.

We may also disclose information at your direction or with your consent.

We do not disclose customer information to our affiliated Italian company for its own use. We do not sell personal information for money. However, our use of advertising pixels, customer-list matching, and similar advertising tools may be considered “selling,” “sharing,” or targeted advertising under certain U.S. state privacy laws. You may opt out as described in Section 7 and on our Your Privacy Choices page.

4. Cookies and Similar Technologies

We use cookies and similar technologies that may be:

  • Necessary, to operate the website, process transactions, maintain security, and remember privacy choices;
  • Functional, to remember settings and provide enhanced features;
  • Analytics, to understand traffic, usage, and performance; or
  • Advertising, to measure campaigns, personalize advertising, and build or match audiences.

We use Shopify’s customer-privacy tools to manage cookie consent in applicable locations. Where required, nonessential technologies are used only after the required choice or consent. You may review or change available settings through the “Cookie Preferences” link in the website footer.

Browser settings may also allow you to block or delete cookies, although doing so may affect website functionality. Because opt-out choices may be stored through cookies, you may need to renew them after clearing cookies or using another browser or device.

5. Marketing Communications

You may unsubscribe from marketing emails using the link in any marketing message. We may retain limited information on a suppression list so that we can honor your request. Even if you unsubscribe from marketing, we may continue to send non-promotional messages concerning orders, subscriptions, account security, or our ongoing business relationship.

We do not currently operate an SMS marketing program. If we introduce one, we will obtain the consent required by law and provide applicable SMS terms and disclosures before sending marketing texts.

6. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including:

  • Order, transaction, payment, and tax records: generally seven years, or longer where legally required;
  • Customer profiles: while active and generally up to three years after the last interaction;
  • Customer-service correspondence: generally three years after resolution;
  • Marketing contacts: until you unsubscribe, plus a limited suppression record afterward;
  • Privacy requests and consent records: generally at least three years after completion;
  • Promotion and sweepstakes records: for the promotion and the applicable legal recordkeeping period; and
  • Identifiable event-level analytics and advertising information under our control: generally no longer than 26 months unless a longer period is reasonably necessary.

Retention may vary based on legal obligations, disputes, fraud prevention, backups, and the practices of service providers. We may retain aggregated or deidentified information for longer when it cannot reasonably be linked to an individual.

7. Your Choices and Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to request that we:

  • Confirm whether we process your personal information;
  • Provide access to or a portable copy of certain information;
  • Correct inaccurate information;
  • Delete certain information;
  • Provide information about categories of information collected, used, or disclosed;
  • Opt you out of the sale or sharing of personal information or its use for targeted advertising; or
  • Review an appeal if we deny a qualifying request.

You may submit a request by emailing privacy@comospeziale.com. We will verify requests by matching information you provide with information we already maintain, such as your email address, order number, delivery address, or recent purchase. We will not request government identification unless reasonably necessary. Authorized agents may submit requests where permitted by law, but we may require proof of authority and identity verification.

To opt out of advertising-related selling, sharing, or targeted advertising, use our Your Privacy Choices page or the “Cookie Preferences” link. Where required by applicable law, we also process recognized opt-out preference signals, such as Global Privacy Control, as a request for the browser or device through which the signal is sent.

We will not unlawfully discriminate against you for exercising an applicable privacy right. Certain information may be exempt from a request, including information we must retain for transactions, security, legal compliance, or the establishment or defense of legal claims.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No storage or transmission system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials.

9. Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact privacy@comospeziale.com so we can review and take appropriate action.

10. Third-Party Services

Shopify, Recharge, digital-wallet providers, social networks, and other third parties may process information under their own privacy policies. We encourage you to review those policies. We are not responsible for the privacy practices of third-party services that are not under our control.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version and update the date below. If required by law, we will provide additional notice or obtain consent for a material change.

12. Contact Us

For privacy questions or requests, contact:

Como Premium Brands, Inc.
Attn: Privacy
230 Park Ave, 3rd Floor West, Suite 419
New York, NY 10169
privacy@comospeziale.com

Effective date: August 6, 2026
Last updated: August 6, 2026